Refund & Replacement Policy

Refunds

• Before we mail your packet — full refund, no questions asked.Email us with your order number and we'll refund the $15 straight away.
• After we mail it — no refund.Your packet is custom-prepared with your information, so we can't take it back once it's shipped. But see replacements below — we've got you covered if something goes wrong.
• State fees are never ours to refund.We never collect the Texas state fee — that's your check, written by you, payable to DSHS. If you need that money back, that's between you and the state.
• How refunds arrive.Back to your original payment method, usually within 5–10 business days.

Replacements

• Our mistake — free, always.If we typed anything wrong on your application, tell us and we'll send a corrected packet at no charge.
• Your mistake — one-time courtesy at our cost.Smudged the ink? Signed in the wrong box? Lost it before mailing? We'll remake and reship your packet once — you just cover what it actually costs us (printing and postage, typically a few dollars; we'll tell you the exact amount before we remake it).
• After the one-time courtesy — $15.A fresh packet after that is the same price as a new order.

How to reach us

Email [email protected] with your order number (it starts with RD-). We read every message ourselves — no phone trees, no chatbots.